Chick-fil-A once again is the nation’s favorite restaurant. It topped the American Customer Satisfaction Index for the eighth consecutive year.
Chick-fil-A was quick to thank its customers for the honor.
“We are honored by the results of this survey, and we are grateful to our customers for choosing Chick-fil-A — it’s truly our pleasure to serve them,” the company said in a statement. “More than 170,000 people represent Chick-fil-A in 2,700 restaurants This recognition is acknowledgment of the care they put into serving great food with gracious hospitality. Every day, our restaurant team members go above and beyond each day to create a friendly, welcoming place to visit.”
Chick-fil-A led all restaurants overall and also was the winner in the fast-food category. Behind Chick-fil-A in second place in the fast-food segment was Jimmy John’s, followed by Domino’s Pizza and KFC. Other high-ranking franchises included Chipotle, Panera Bread, Pizza Hut and Starbucks.
READ: Chick-fil-A banned from new Kansas City airport
“The large group of smaller full-service restaurants experienced substantial deterioration in mobile app quality, contributing to a steep decline for the industry overall, which tumbles 8 percent to 78,” said Forrest Morgeson, director of research for the index, according to “The Daily Wire.” “Amid the pandemic, restaurants needed to quickly up their game in the mobile arena. With fewer resources, smaller chains and independent restaurants are offering apps that aren’t making the grade, per customers. In contrast, positive shifts in both mobile app quality and reliability for several larger chains appear to reflect major app updates for these bigger industry players.”
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The franchise’s traditional values have led to controversies in some parts of the nation. Last year it was banned from the nation’s newest and most high-tech airport being built in Kansas City. In 2021, Democratic state legislators in New York pushed to keep Chick-fil-A out of rest stops in the state because of past donations to organizations that are allegedly anti-LGBTQ. Democratic Assembly Member Harry Bronson, who represents the Rochester area, started an online petition to prevent Chick-fil-A from being included among the restaurants being added to rest stops along I-90 in the New York State Thruway Authority’s $450 million service-state modernization project.
In the survey, McDonald’s ranked last.
–Alan Goforth | Metro Voice
